Effective Date: February 3rd, 2025
Last Updated: February 3rd, 2025
1. Introduction
Welcome to Holowell Soft Works (“Holowell,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, products, services, and custom software solutions, including video games (collectively, “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We may collect the following types of information:
2.1. Information You Provide
– Contact information (name, email address, phone number, company name, job title, etc.).
– Payment details when purchasing our software or services.
– Account registration details, including username and password.
– Feedback, support requests, or communications sent to us.
– Any other information you voluntarily provide.
2.2. Information Collected Automatically
– IP address, device type, and browser information.
– Usage data, such as how you interact with our Services.
– Crash reports and diagnostic information for troubleshooting.
– Cookies and tracking technologies (see Section 7).
2.3. Information from Third Parties
– Business partners providing data for custom software integrations.
– Advertising and analytics partners for marketing insights.
– Public sources, where permitted by law.
3. How We Use Your Information
We use your information for the following purposes:
– To provide, operate, and improve our Services.
– To process transactions and deliver purchased software or services.
– To personalize user experience and optimize our offerings.
– To communicate with you about updates, promotions, and service-related notices.
– To analyze usage trends and diagnose technical issues.
– To comply with legal obligations and enforce our policies.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
– Service Providers: Third-party vendors who assist in service delivery (e.g., payment processors, hosting services, analytics tools).
– Business Clients: If you use custom software developed for a third-party client, certain information may be shared with that client.
– Legal Compliance: When required to comply with legal obligations, enforce agreements, or protect rights.
– Mergers and Acquisitions: In the event of a merger, sale, or transfer of company assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. If you suspect a security issue, please contact us immediately.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Afterward, we securely delete or anonymize your data.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
8. Your Rights and Choices
Depending on your location, you may have rights over your personal information, including:
– The right to access and receive a copy of your data.
– The right to correct inaccurate or incomplete information.
– The right to request deletion of your data.
– The right to opt out of certain data processing activities.
– The right to withdraw consent where applicable.
9. Children’s Privacy
Our Services are not intended for children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have, we will take steps to delete it.
10. International Data Transfers
If you are accessing our Services from outside Canada, be aware that your data may be transferred to, stored, and processed in a different country with different data protection laws.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date. We encourage you to review this policy regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
HoloWell Softworks
Devin.Campbell@holowellsoft.com